Shipping policy
At Tollo Health, we strive to ensure a seamless shopping experience by offering reliable and transparent shipping options. Please review our shipping policies below:
Shipping Locations
We currently ship to the United States and select international locations. Please note that shipping times and costs may vary based on your country of residence.
Processing Times
Orders are processed within 1-3 business days. Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Rates
Shipping rates are calculated at checkout based on the size, weight, and destination of your order. We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
For international orders, shipping times may vary depending on your location and customs clearance procedures.
Shipping Address
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or delivery failures due to incorrect or incomplete addresses.
International Shipping
If you are ordering from outside the United States, please note that shipping times may be longer than expected. Customs clearance may also cause delays, and you are responsible for any applicable duties, taxes, or fees imposed by your country.
Order Tracking
Once your order has shipped, you will receive an email with tracking information to monitor the progress of your shipment.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at support@tollohealth.com. We will work with the carrier to resolve the issue and ensure you receive your order.
Returns and Exchanges
For information on returning or exchanging items, please refer to our Return Policy. Items must first be approved for return before being sent back to the following address:
3000 Bayport Drive Suite 950B, Tampa, FL, 33607, United States
European Union Shipping
Customers in the European Union are entitled to a 3-day cooling-off period for cancellations or returns, as outlined in our return policy.
If you have any questions about our shipping policies or your order status, feel free to contact us at support@tollohealth.com.